The following terms of service apply:
Return Policy
Damaged products during shipping or manufacturing may be eligible for a replacement or refund, assessed case by case. We don’t guarantee delivery by specific dates or holidays. Shipping times are estimates and as there is a human factor involved; orders can run late.
We do not refund orders made by mistake or for customer errors like spelling mistakes. We strive to provide the best possible service. If there is an issue with an order it may qualify for a 50% discounted reshipment on a case by case basis. Please reach out to us at support@themoonjoy.com.
Changes to Orders
Order changes requests may be submitted within 2 hours of order via email to support@themoonjoy.com. After this 2 hour time window, an order has entered production and changes may not be made.
Order Cancellation
Orders are final but can be canceled within 2 hours. Once production starts, cancellations are no longer accepted. Refunds for canceled orders will exclude processing fees.
Frames
Frames are final sale unless damaged during shipping. We recommend using residential addresses for framed poster orders, as PO Boxes may not accept these items. If you use a PO Box for your framed order, we cannot guarantee delivery.
Jewelry
Engraved/personalized jewelry is non-returnable. For defective items, we offer a replacement or resolution. Returns may incur a 20% restocking fee, with return shipping covered by the buyer.
Website and Privacy
Using our site implies consent to electronic communication. We do not collect data from minors. We use PayPal and Square to process orders payment.
Moon and Star Maps
Our moon phase and star maps are as accurate as possible, but slight variations may occur. Any issues should be reported to us for resolution.
Refunds and Shipping
Orders are typically fulfilled within 5-28 business days. Incorrect shipping information entered by customers is not eligible for refunds. If damaged during shipping, contact us for support.
Sales Tax & Customs
Customers outside the U.S. are responsible for any local taxes and customs duties.
Digital Downloads
Digital poster sales are final. Customers have 60 days to download their poster from the link sent to them.
For further questions, email: support@themoonjoy.com.
Updated 09/22/2024.