The following terms of service apply:
Return Policy – Posters
If your product gets damaged in the mail or during manufacturing, we will get you a replacement product or possibly a refund. All refunds are made on a case by case basis. If a product has been kept longer than 21 days after delivery it may not be returned.
We cannot guarantee an item arriving by a specific date, holiday, or occasion and are not responsible for it arriving by that date. We also are not responsible for items that are accidentally ordered and now unwanted. Spelling errors on products made by the customer cannot be returned. We want all of our customers to be satisfied so if you have a question or specific case that does not fall under is return policy, please email us.
IMPORTANT NOTICE – Covid19
Due to the global pandemic our entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers. Our fulfillment times will be longer than usual and may continue to increase until things get back to normal.
CANCELLATION OF ORDERS
All orders on our site are reviewed by the customer and are final. All orders and products may be canceled within 4 hours after an order is placed. If you need to change or cancel, you must contact us immediately after payment. Once the printing or jewelry making, packaging, and shipping has started, your order may no longer be canceled if it is after 4 hours.
If your order has already been created, printed, jewelry made, or shipping started, your order will not be available to be canceled if 4 hours has passed from when you placed your order.
We offer a
Frames – Shipping to PO Boxes Disclaimer
Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot be delivered to PO Boxes and will often be returned to us. We cannot guarantee flawless delivery of your poster or framed poster to a PO Box address so we suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Agreement between you and The Moon Joy
The operation and management of The Moon Joy
Jewelry Terms of Service
Defects, Damages, Personalized, & Satisfaction Guarantee
Our Moon Phase Jewelry is unique and engraved upon customer request on purchase. No jewelry will be engraved unless specifically ordered. Our jewelry satisfaction guarantee includes the following terms: If your product is damaged in the process of shipping or has a manufacturing defect please contact us immediately and send us a photo of the damage/defect. We will send out a replacement immediately. If you are still unsatisfied, please contact us and we will work out a resolution with you. On all returned jewelry we reserve the right to charge a 20% restocking fee. Buyer is responsible for return shipping.
Please note that any item personalized or engraved on falls under a CUSTOM PERSONALIZED PIECE and is unable to be returned. Sales on personalized items are FINAL.
We are committed to our satisfaction guarantee and we want you to be happy with our products.
Your Electronic Footprint with The Moon Joy
Browsing themoonjoy.com, using our contact form or sending emails or the like (i.e.Facebook Page messages) to The Moon Joy will result in some form of electronic footprint with us and to your consent to use this to receive electronic communications. Also you agree that all agreements, notices, discloses and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
The Moon Joy does not deliberately gather, either online or offline, personal information from minors (persons under the age of thirteen). If you are under 18, you may use https://themoonjoy.com only with permission of a parent or guardian.
Accuracy in calculating the moon and the stars
- Our moon phase calculator and product calculator pages are run by a calculated percentage of the moon which may not always show the exact percentage of the moon on your day. Our software tries to be the most exact it can but there may be times that the image or percentage will be off by a few percentage points but we guarantee the moon will be in it’s correct phase on your special date.
- Our star map poster product is not a live preview of your day. We use up to date sky chart and map data from various US and European space agencies to generate and deliver your map of the stars. You can check our prints for accuracy with planetarium software like Stellarium.org. We use the most up to date sky map charts to make the stars match from your nights sky.
- If you have a problem with your moon or sky print after your order please contact us.
Refund and Cancellation – All Products
It is our goal to make our customers happy and satisfied. We want to share in our customers unique moments of love and joy and make exceptions wherever possible to make a great experience a possibility for our customers.
- Generally and once an order is placed, we create, and fulfill it within 14-28 business days. Our products are manufactured in the United States and Europe so there are times you may receive
quickerdelivery. There will be times with elements out of our control if a customer provides incorrect delivery information in the order creation process. In these rare cases, we can’t guarantee a return if the error was due to the customer.
- If for some reason our printing partner is unable to fulfill an order we will immediately notify the customer. If there are any delays in printing, we will also immediately notify the customer so the order does not result in a non-refund status.
- When the order has been created and shipped, the risk of goods being
damaged,perished, or stolen passes onto the buyer. The Moon Joy will not be liable for products damaged or lost by the shipping company but please contact us if you experience this issue. It is our aim to make our customers happy and receive the poster of their special day.
- Our posters are designed and customized by the user on themoonjoy.com so there is no right for a refund if the design is not due to the standards of the customer/purchaser. In such a case this order is not eligible for a return.
- If shipping information was incorrectly inputted into the system by the customer at order creation, this will result in an order not be eligible for a return for such reasons as a delay in shipment, etc.
Shipping detail, returns and right of withdrawal
- Once you have confirmed the order via pressing the “add to cart” or “place order” or alike buttons, shipping information such as address or name cannot be changed. In the case of an issue with the order please contact us as soon as possible. In these rare cases, we are not responsible for notifying the customer but will do our best to resolve said cases. There are no rights to the customer in
disputeover products that were given an incorrect address. We will investigate on a case by case basis these claims.
- themoonjoy.com will review replacement products within 28 days of
an order. If there are quality issues, damage, or missing product we will replace the product with newproduct of the same order. If a customer would instead like a refund, they should request that plus their order number to our email support. Refund requests will be processed within ten (10) business days. https://themoonjoy.com is not responsible for inaccurate customer information and address. In these cases, the additional costs need to be paid by the customer for return shipping and replacements.
- Since every product is individually made once the order is placed there is no right of withdrawal.
- A note about quality: there will be times where your print may differ slightly than what is presented in the moon phase calculator. For example, some colors or text may come out slightly darker and bolder than what is displayed on the moon calculator. Coloring can change between devices and display settings. By ordering a product with themoonjoy.com, you are agreeing that you acknowledge this and products attempting to be returned for such reasons may not be eligible for a return. We guarantee a high-quality product,
howevernuances in colors isnot up to our control as every individual may have a different device they view their prospective order on.
- Themoonjoy.com offers delivery to both the US and certain international countries. The customer is responsible for the cost of delivery unless stated otherwise. Delivery costs are additional unless stated otherwise and delivery costs will usually be included in the price of the product. In rare cases, however, we reserve the right to additionally charge in case there are added costs for the location of a customers delivery. All of our rates are on our checkout page.
- https://themoonjoy.com cannot guarantee any date of delivery. The Moon Joy is not accountable for delays in the delivery of the product or if it has been delivered after a certain date. Our shipping estimates are based on our printing partner. We reserve the right to notify the customer if a delivery date has been changed at any time.
- Payment in full for the product, shipping costs, and applicable tax will entitle the customer to own the product print they have ordered.
Sales tax & Customs Duties
- Any customers not located in the United States of America are solely responsible to pay any sales tax for their countries. Themoonjoy.com cannot be held responsible for paying that tax on orders outside the United States. Tax will be included on orders within the United States of America.
- Orders made by customers outside of the United States of America may be subject to pay
customduties. Themoonjoy.com is not responsible for any customduties.